Free Essays on All Schools Should Wear Uniforms

3 Steps to Acing Your Upcoming Group Interview You’ve been approached in for a board meet. Perhaps you’re threatened. Perhaps frightened. Possibly you’re not even sure you comprehend what that really involves. Whatever your degree of fear, here are three simple strides to traversing your board meet tranquilly and in one piece. Stage 1: BEFOREYou reserve the privilege to ask who will be on your board. Do this. At that point inquire about each board part as well as could be expected. You’ll have the option to make sense of a considerable amount and get ready better for what each may be generally quick to ask you. What does this specific gathering of individuals educate you regarding what the organization is attempting to assess?You can likewise ask to what extent (generally) the meeting should last. This will give you a nice sentiment for what amount to and fro conversation will be conceivable, how much space you’ll be given to pose inquiries, to what extent your answers can be, etc.Step 2: DURING Treat every individual on the board like an individual not simply one more anonymous face. This isn't an indifferent divider asking you inquiries. Every questioner on your board is another chance to make a human association and persuade that a lot more individuals in the organization what an extraordinary fit you would be.Be sure to observe everybody’s name as they are presented. Record every one if that causes you recall. When responding to questions, talk straightforwardly to the person who asked, yet then attempt to widen your answer out to cause the remainder of the board to feel remembered for the discussion.Step 3: AFTERYou’ve took in their names and put forth an attempt to interface with each board part presently thank every single one of them earnestly withâ solid eye to eye connection and a quality handshake. From that point forward, it’s the typical post-meet follow-up methodology. Be that as it may, recall that you have to keep in touch with one card to say thanks for each board part. It appears to be a torment, however it’s these little contacts that will help set you apart.The board talk with: 6 hints for previously, during, and after

The Difficulty of Implementation of the Electronic Health Record and Research Paper

The Difficulty of Implementation of the Electronic Health Record and Ethical Dilemmas of Its Use - Research Paper Example The framework can likewise be utilized for recovery of the individual and clinical history of the patient. The presentation of such frameworks has helped the specialists stay state-of-the-art about their patients in a significantly more precise and simpler way. There are numerous points of interest of utilizing the electronic clinical record framework. The information is concentrated and at whatever point a need emerges the information of the related patient can be gotten to immediately. The utilization of the electronic clinical record framework likewise helps when a specialist has recommended a few tests for the patient. At the point when the patient completes them at a research center and there is any deferral in the recovery of the records in the printed structure, the doctor can get to the reports through the electronic clinical framework and in this way there is no postponement. It has been seen in numerous research centers that there typically is a build-up of reports to be pr inted and the presentation of the framework can help dispose of this issue. On the off chance that we contrast the electronic clinical record framework and the paper recording framework the primary significant bit of leeway that exists is the extra room. Paper recording framework requires a great deal of room while the electronic framework has no issue (KUTNEY-LEE AND KELLY, 2011). Numerous doctors who practice secretly are not all that sharp in utilizing the electronic clinical record framework as they are of the view that as their training is little and they as of now don't have a great deal of patients, the framework would be very costly for them and would not end up being efficient. There have been numerous examinations led to distinguish whether the electronic framework is powerful and at a similar financially savvy over the entire of the clinical circuit. It has been gotten from the entirety of the examination that has been directed that the electronic clinical record framewor k ends up being financially savvy for just huge medical clinics though little facilities and private doctors will think that its costly and at times even hard on their funds. Regardless of numerous reactions on the electronic clinical record framework, numerous large medical clinics have received the framework and furthermore associated with one another through a neighborhood. This substantiation between the clinics will upgrade the clinical research that is being done as they can share data and information over a protected system with no dread of losing the information or the falling of information in an inappropriate hands. A portion of the huge emergency clinics who have numerous focuses situated in various zones utilize this framework to the most noteworthy viability as they share clinical reports, therapeutic information and other data over secure system. The conveying cost of documents and desk work from one spot to the next is diminished and the information is shared with no issue and that too progressively. The sharing of the information is significantly simpler through the Electronic clinical chronicle framework (WATKINS, HASKELL, LUNDBERG, BROKEL, WILSON AND HARDIKER, 2009). Analysis There are a considerable amount of points of interest of utilizing the electronic clinical record framework yet there are still a few issues identified with cost viability and security that has caused emergency clinic administrations to shift of actualizing the Electronic clinical account framework. The worry over security is one of the most problems that are begging to be addressed on account of Electronic clinical chronicle. The issue is a genuine one the same number of specialists just as patients feel that the information isn't protected as individuals approach it in an a lot simpler path when contrasted with the paper records (JHA, BURKE, DESROSCHES, JOSHI, KRALOVEC,

Sociology Essays on Michael Jackson

Human science Essays on Michael Jackson With the end of unbelievable pop artist Michael Jackson, understudies ought to hope to be asked by their educators to compose human science papers about this dubious article theme. The notoriety of Michael Jackson had spread over the globe that his music and his persona impacted people in the general public from various ages. Expounding on the sociological hugeness of the King of Pop would at first seem, by all accounts, to be hard for understudies; here are some recommended substance for your exposition about Michael Jackson:  â â An exposition about unmistakable individuals must beginning with an individual foundation about the superstar. Give a concise anecdotal record on Michael Jackson. It would likewise be recommendable to remember a foundation for the general public the artist had lived in during his more youthful years to give a situational diagram on the sort of society the youthful Michael Jackson had steady connections.  â â Describe the impacts of the general public on the youthful Michael Jackson during his youth days. Analyze if his condition had slanted him to be an artist and if the individuals around him had constrained him somehow or another to enter the universe of diversion at such a youthful age. Give an individual view if the general public is mostly liable for youngsters in the big time to be vulnerable to the critical components of media outlets causing the debasement of the brains of these kids. This piece of your scholarly exposition must refer to Michael Jackson for instance of your own perspectives.  â â Writing articles about Michael Jackson and the general public ought to remember the gathering of society for his music and his ascent to fame with the guide of society. Express your feeling on why Jackson’s music was popular with the general population, the sociological pertinence of the subjects handled by his melodies, and the effect of the singer’s particular character on society. Refer to models, for example, the sociological issues identified with Jackson’s melodies just as people mirroring Jackson’s style proclamations.  â â Examine the sociological impacts of Michael Jackson and his music had bestowed on individuals. Talk about the purposes for the huge impact the artist and his music had on the general public. You may likewise call attention to your own perspectives on the potential issues or dangers presented by this zeal of the general population on Michael Jackson.  â â Relatively, give an area in your exposition examining the positive and negative impacts of music symbols on the general public. Notice the names of probably the greatest music VIPs that had sociological impacts far and wide. Determine the destructive impacts these music legends had passed on to individuals and refer to specific occurrences that would demonstrate this awful impact of some music superstars. Count the positive ways these superstars had impacted people in general and state instances of these exemplary demonstrations. Give your own examination if the general public endures these controls done by pop icons and the manners in which that the general public can utilize this impact in advancing great aims.  â â Excessive notoriety and cash frequently makes famous people make reckless acts. This doesn't spare Michael Jackson; the contentions and issues that nagged the singer’s life certainly had impacts on the general public. As a major aspect of the general public, offer your input on the regular discernment and response of the citizenry just as the sociological results of these inadmissible practices for both common resident and big name. Humanism articles about Michael Jackson can be finished effectively with the assistance of these proposed substance. A decent paper about this point can be accomplished by joining a portion of this significant data.

Womens Writing Changes essays

Womens Writing Changes expositions Ladies' composing styles have changed throughout the years as ladies' jobs have changed in this world. The more that lady's jobs have changed the more that their composing changes. There are numerous motivations to represent the adjustments in ladies' composition. From the start, in the early years, ladies were not permitted to be authors. After ladies were permitted to become authors, they didn't expound on what intrigued them, they expounded on shouldn't something be said about what might intrigue men. Ladies essayists were composing for a male crowd. That before long changed ladies were expounding more on things that were important to ladies since now ladies were composing for a female crowd. Another reasons that can represent the adjustment in ladies' composing is that lady's job in life have changed. Ladies don't all have a similar job throughout everyday life, dealing with the home and family. At the point when ladies' jobs just comprised of dealing with the home, their kids, and spouse, their works were totally different than when the ladies were out on the planet doing various things. A few ladies' composing induced that they were being smothered in light of the fact that they needed progressively out of life that what the men would permit them to have. At the point when ladies felt stifled in their lives they brought that feeling into their composition. Afterward, after ladies could accomplish more with their lives and didn't feel perhaps as stifled by men, ladies' composing changed. Another reasons that can represent the adjustment in ladies' composing are the adjustment in what concerns ladies now from what the worries of ladies years back. At the point when the worries of ladies change, the composing changes as well. At a certain point the main significant worry that ladies had was their family and the home. Presently, ladies have more worries about themselves and their vocations. It's not to state that ladies are not worried about their family and home any longer, it's simply to state that now ladies have more to be worried about, and that can accoun ... <!

The Essay Sample is Essential

The Essay Sample is EssentialWhen it comes to writing or revising your essays, you can't do it without the help of descriptive essay samples. In fact, it's more than just a convenience.School papers, worksheets, essays and other academic work require a certain amount of precision and organization so that it becomes a well-organized and readable document. A guide that provides structure and guidance helps you to accomplish this task and bring out your best. The right one will help you to be an effective essay writer with ease.College students who take a class in English are usually required to write at least three different essays. These types of essays are usually one-page written documents that contain brief descriptions of the events and facts discussed in the paper. The essay samples must not be very technical because students have to make use of their knowledge and expertise in order to present their case. It must be a very well-structured piece, so that the reader could understa nd the topic, the data and the main point presented.The first type of sample is the no-spelling rule. The contents of the essay is omitted. This rule should not be applied if you want to be sure that your work is grammatically correct. In the case of grammar errors, a punctuation error or just misspelled words, you might not find it hard to correct these things. But the no-spelling rule is very effective when it comes to keeping the content concise and simple.Writing about a subject is very interesting, but it's also important to choose the right essay samples. When choosing the essay samples, try to pick from some of the most popular writers in the field. These writers know what is suitable for students who are looking for an easy, reliable and free essay writing guide.You should always take the good advicefrom someone who has already written a book on the subject. You should also consider the type of writing. If you want a lengthy essay that is a little difficult to read, then it' s better to go with the no-spelling rule, since you won't really benefit from it.When you are working on your essay, you should make sure that the composition guides are well written. Although it might seem like cheating, there are rules that can help you do so. These are examples of what to look for in the writers' books. You can use the sample essay examples to help you figure out what would be suitable for your own essay.

Customer Satisfaction Towards Islamic Banking Finance Essay - Free Essay Example

The word bank characteristically refers to a financial intermediary that providing deposit facility and whose primary activity is to act as a payment agent for customers and borrow and lend money. (Wikipedia, 2010) Islamic banking is a system of banking or banking activity that performs the same functions as the conventional system but is constrained by the rules and principles (sharia). Sharia prohibits transaction of payment or acceptance of interest fees for the lending and accepting of money severally, commonly called Riba for specific terms, such as investing in businesses that provide goods or services considered contrary to its principles (Haraam, forbidden). Riba is an Arabic word for the predetermined return on the use of money or excessive interest. Although these principles were used as the basis prosperous economy in the early era, it is only in the late 20th century, an Islamic bank set up Muslim communities to apply these principles within the private or semi-private commercial institutions. (Wikipedia, 2010) In 1970, Islamic banking was almost unknown and considered to be fond dream. But in the twenty-first century, Islamic banking has become a substantial and fastest growing industry. The size of the industry, which was equivalent to several hundred thousand dollars in 1975, had reached several billions of dollars by 2004. On the Shariah-compliant, it is estimated between the value of total global US$200 billion and US$500 billion and is growing at an average annual rate of 10-15 percent. It is estimated that Islamic banks will control about Muslims savings from the 40-50 percent by 2009/2010, for the population of Muslims in the world in 2006 has been calculated at more than 1.2 billion. (Zaher and Hassan, 2001) According to Wilson (1995) states that Islamic banking is no longer considered as a commercial entity only to the Muslim communitys religious obligations, but more importantly, as a business it is inevitable in the care needs for winning over customers at the same time as reserving the old ones. (Wilson, 1995; Dusuki and Abdullah, 2007) By the principle, Islamic banking is also different from the conventional banking system. Riba has the same meaning as payment of interest. It is strictly forbid in Islamic banking. A few verses from the Quran, Allah is no doubt emphasized that addicting in Riba is like the invitation of the war against Allah and His Prophet Muhammad (pbuh). He is also clearly distinction between Riba and profit and also determined not to be confused between this indoctrination. Furthermore, Quran also clearly determines that to make a profit must be earned in exchange from goods and services, but not from the exchange of money itself. Islamic banks have emerged from the fundamental need to achieve this basic right of Muslims to comply with Islamic principles of banking services. (Khan et al, 2008) ISLAMIC BANKING IN MALAYSIA The Bank Islam Malaysia Berhad (Bank Islam, or BIMB) was started back in July 1, 1983 with the establishment of the first Islamic banking in Malaysia. BIMB was set up primarily to aid the financial needs of the countrys Muslims and to further stretch its services and products to the whole population at large. BIMB also was established after enacting of the Islamic Banking Act (IBA) in 1983, the IBA allowed the establishment of the first Islamic Bank in Malaysia. BIMB with a paid in capital of RM 79.9 million and an initial authorised capital of RM 500 million is carrying out its activities in an interest free basis. The bank was gradually increased its authorized and paid in capital to RM 2 billion and RM 563 million severally. In 1993, commercial banks, merchant banks and finance companies were allowed to offer Islamic banking products and services under the Islamic Banking Scheme (IBS). There are required to establish Syariah advisory committees or consultants to advise them and to ensure that the operations and activities of the bank comply with Shariah principles. (Wikipedia, 2010) BASIC CONCEPTS IN ISLAMIC BANKING The basic concepts in Islamic banking, there are some various Syariah principles used in the diverse range of Islamic banking products. The principles concerned are: Al- Wadiah principle (savings) In Al-Wadiah (safekeeping), a bank is considered as a keeper and trustee of funds. This is use under the savings and current accounts. An individual to make a deposit funds in the bank and the bank guarantees refund of the whole amount of deposit, or any part of the outstanding amount, when the depositor requires for it. The depositor, at the banks decided, may be encouraged and rewarded with hibah (gift) as a form of gratitude for the use of funds by the bank. It is similar to Demand Deposit in an interest-based conventional bank. There are two type of Wadiah, which are Wadiah yad amanah (safe custody-trust) and Wadiah yad dhamanah (guaranteed custody). Al- Mudharabah principle (profit loss sharing) Mudharabah is an arrangement or agreement between a capital provider and an entrepreneur, accordingly the entrepreneur can transfer funds for its business activity. Any profits earn will be shared between the capital provider and the entrepreneur whereby to an agreed ratio while losses are endure solely by the capital provider. Al- Musharakah principle (joint venture) This concept is normally utilized for business partnerships or joint ventures. The profits earn are shared on an agreed ratio between the partner. While the losses occurred it will be divided based on the equity participation ratio. Al- Murabahah principle (cost plus) This concept refers to the selling of goods at a price, which includes a profit margin agreed by both parties. The purchase and selling price, other costs and the profit margin must be clearly stated at the time of the sale agreement. Al- Bai Bithanman Ajil principle (deferred payment sale) Bai Bithanman Ajil (BBA) is refers to the selling of goods on a put off payment basis at a price, which includes a profit margin agreed to by both parties. It concept commonly is used for financing the acquisition of assets. Besides that, interest payment can be averted as the customer is paying the selling price which is not similar interest charged on a loan. The payment usually is based on an instalment basis payable over longer periods compared to murabahah facility repayment. Ljarah Thumma Al Bai principle (hire purchase) Al Ljarah Thumma Al Bai (AITAB) is lease agreement incorporating sale of leased assets at the end of the lease tenure. In this concept, there are involved two contracts. The first contract is Ljarah contract (leasing/renting) and the second is Bai contract (sale/purchase). Qard al Hasan principle (benevolent loan/ interest-free loan) In this, a loan is prolonged on a goodwill basis and the borrower is only needed to repay the amount borrowed. However, the borrower may at his or her discretion, pay an extra amount (without promising it) as a token of appreciation. Hibah principle (gift) Hibah is a token given voluntarily. The voluntarily payment of returns is pay by the bank to their saving accountholders. This also is a way for Islamic bank to be competitive with the conventional bank. In addition, the rate of hibah is cannot be declared up-front as otherwise this would be similar to riba or interest. (Wikipedia, 2010) BACKGROUND OF STUDY This study has been carried out to determine in customers perception towards Islamic banking. So that, there are some variable will affect customers perceptions towards Islamic banking in this main purpose of study. Based on today research, most study are referring to quality and services, staffs attitude, interest rate, professional advice, convenience, internet banking, and banks reputation and satisfaction level between Muslims and non-Muslims customer. PROBLEM STATEMENT This purpose of research wills explores and evaluates on some topics which are important information about the Islamic banking system. These kinds of knowledge are becomes an important role to helping customers to clear about the Islamic bank and their perception towards Islamic bank. Haque, Osman, and Islamil (2009) studied in factor influence selection of Islamic banking found that most of the respondents were not familiar with Islamic banking products and services. Therefore, the first problem statement is some of the customers still cant unable to differentiate the products and services that provided by Islamic banking. Nowadays, those customers are also confusing the functions that provided between Islamic banking system and conventional banking system. The second problem statement which is nowadays there are some customers think about that the Islamic banking is just provide the products and services to Muslim and not to non-Muslim. So that, in this research is to make rectify for those customers mindset towards Islamic banking because those customers involve the concept of error. Therefore, the research question which is What are the factors that will affect customers perceptions towards Islamic banking? RESEARCH OBJECTIVE The research objective of this study is to find out the variable that will affect customers satisfaction level towards Islamic banking. To investigate the relationship between quality of services and the satisfaction level of Muslims or non-Muslims customer. To explore the relationship between staffs attitude and the satisfaction level of Muslims or non-Muslims customer. To examine the relationship between interest rate and the satisfaction level of Muslims or non-Muslims customer. To determine the relationship between professional advice and the satisfaction level of Muslims or non-Muslims customer. To investigate the relationship between convenience and the satisfaction level of Muslims or non-Muslims customer. To explore the relationship between internet banking and satisfaction level of Muslims or non-Muslims customer. To examine the relationship between banks reputation and satisfaction level of Muslims or non-Muslims customer. SIGNIFICANT OF STUDY This research can provide the variables which is affecting the relationship between satisfaction level of Muslims and non-Muslims customer towards Islamic banking. Through this study, customer will have a clearly picture about Islamic banking system and their products and services. Such as, the basic concepts in lslamic banking, there are some various syariah principles used in the diverse range of Islamic banking is clearly presented in this research. In addition, this research also will provide some insight of customers perceptions that arouse positive attitude towards Islamic banking. It will influence the customer to use the products and services or not. Besides that, this study will bring out a lot of useful information to the Islamic banking which are the customers preferences on the products and services that provided by them. Therefore, the Islamic banking can more understand their customers needed. SCOPE OF STUDY This scope of study will focus on perception of all the Muslim or non-Muslim residents who are state in Malacca. By conducting this research, those who are under 18 years old are not conducted in this research because they are still unable to apply the products or services by the bank. This research will distribute minimum 200 pieces of surveys forms around Bukit Beruang, Melaka Raya and Ayer Keroh areas. In this research, is to investigate what are the variables that will affect the customers satisfaction level towards Islamic banking in market. LIMITATION OF STUDY The first limitation of this study is the limitation of time. Within the short period of four months, I dont really have a proper time to do my research. As this research are required to find lots of journals, articles and other relevant information, etc. Due to the time of customize, I was unable to perform a better quality for my research. The second limitation is some of the respondents who are lack of knowledge about Islamic banking or they have limited knowledge of banking system, so they will simplified answered the questions. In addition, some respondents who are rushing time and no read through the questions and make an answered. ORGANIZATION OF RESEARCH PROJECT There will be five chapters in this research: Chapter one is covering the introduction of the research topic and the research of the background study. A problem statement is clearly states the research problem that need to be solved and the research objective are writing about the purpose of this research. Besides that, signification of study, scope of study, limitation of study and the organization of research project also included in this chapter. Chapter two is writing about literature review. Literature review also can be defined as a summary or overview of journals that related to this research topic customers perception towards Islamic banking. Those journals are will bring out clearly information and knowledge about the Islamic banking. Chapter three is about the research methodology. It will present theoretical framework, hypothesis development, research design and sampling and data collection. The model specification and estimation procedures will be prepare in theoretical framework. In the research design, that questionnaire have been created for survey those target prospects. Then for the sampling and data collection, it is the definition of the dependent and independent variables and sources of data. Chapter four is the data analysis for this research project. The data analysis is a process of collection, research, transformation, modelling and prominent objective data, and useful information to show the result to support the decision-making. Moreover, Statistical Package of Social Science (SPSS) Software Version 16 will be used in this chapter to calculate and analyse the data, which are frequency, reliability, coefficients, and T-test method. Chapter five have involved the discussion, limitation, recommendation for future study, social contribution, and the overall conclusion of this research study. CHAPTER TWO LITERATURE REVIEW 2.1 INTRODUCTION In this chapter two is about literature review. I will review other journals that relevant to this research topic. In the 2.2, those journals are investigating the demographic affect the consumers satisfaction level. In the 2.3, those journals are investigating the quality and services. In the 2.4, those journals are discussing staffs attitude. In the 2.5, those journals are indicating interest rate. In the 2.6, those journals are investigating professional advice. In the 2.7, those journals are discussing convenience. In the 2.8, those journals are indicating internet banking. In the 2.9, those journals are discussing banks reputation. 2.2 DEMOGRAPHIC Demographic variables which are gender, age, household income, educational level, and occupation are considered to be important role in customers adoption behaviour in banking. (Wan, Luk, Chow, 2005) 2.2.1 RELIGION AND KNOWLEDGE According to Haque, Osman, and Ismail (2009), religion and knowledge are playing an important role to select a bank. Researcher found that most of the customer lack of knowledge about the Islamic banking products like Muderaba, Murabahah, Wadiah etc., but they will buy these products for the reason of religion. Metawa and Almossawi (1998) found the religion was the primary factor affect customers perception in the selection of Islamic banking system and not the return on their investment. Most of the customers were recognising from the fundamental products and services of Islamic banks but they dun have the knowledge about complex Islamic financial system. Naser et al., (1999) do a survey showed that most of the customers just have a little knowledge about the specific products like Mudarabah and Murabahah. But most of the customers do not use these products before. 2.2.2 AGE GROUP 2.3 QUALITY AND SERVICES Lewis and Booms, (1983); Lehtinen and Lehtinen, (1982); Gronroos, (1984); Parasuraman et al., (1985, 1988, 1994) stated service quality is the outcome of the comparison customers make between the services what they expect (expectation) and what they actually receive (perception). Cronin and Taylor, (1992) said that service quality is an important factor of customer satisfaction. Parasuraman et al. (1988) used the SERVQUAL method to measuring the service quality of a firm and representing five dimensions: reliability, responsiveness, tangibles, assurance, and empathy. According to Othman and Owen (2001a), the SERVQUAL was affords technology techniques for measuring and managing service quality. So it has proven to be the most popular tools for measuring service quality. Compared to other service industries, Islamic banking industry operate under different principles and cultures. Therefore an extra dimension must be added to the SERVQUAL method. The developed an instrument called CARTER. It is to measure service quality in Islamic banking. Besides that, to the existing five dimensions in SERVQUAL; CARTER combines with an extra dimension which is Compliance with Islamic Law. This five dimensions which are run-on Islamic law and principles, no interest neither paid nor taken on savings and loans, provision of Islamic products and services, provision of free interest loans and provision of profit- sharing products. Kuwait Finance House (KFH), Othman and Owen (2001b) used this model to measure and managing the important of service quality in the Islamic banking industry. They found that quality, satisfaction and service encounter have a positive link. The finding certified the legality of this model for measuring quality of services in Islamic banks. Furthermore, all of CARTERs six dimensions were rated highly by KFH customers. CARTERs six dimensions were conceptualised as a proposed framework for measuring quality of services in Islamic banks. Table 1: CARTERs six dimensions as follows: DIMENSIONS DEFINITION COMPLIANCE Means the ability to comply with Islamic Law and operate under the principles of Islamic banking and economy. ASSURANCE Means the knowledge and courtesy of employees and their ability to convery trust and confidence. It also includes verbal and written communication between bank staff and customers. RELIABILITY Means the ability to perform the promised service, dependability and accuracy. TANIBLES Means the appearance of physical facilities, equipment, personnel, and communication materials. EMPATHY Means caring, individualised attention which the Islamic bank provides for its customers. RESPONSIVENESS Means the willingness to help customers and provide prompt service. Sorce: Othman and Owen (2001a) 2.4 STAFFS ATTITUDE 2.5 INTEREST RATE 2.6 PROFESSIONAL ADVICE Lorienc (2003) showed that most of the customers make a transaction were likely used the face-to-face interaction with the tellers or banks staff. Their researchs result found that 87 percent of customers were used to visit cashier, 83 percent were visit ATM, and 3 percent were uses internet banking. The suggested from researcher was the banks must have to keep their management staff highly trained and professional if the banks want to have best competition with their opponent. Its because they have to attract and satisfy their customer with direct interaction. 2.7 CONVENIENCE 2.8 INTERNET BANKING 2.9 BANKS REPUTATION Haque, Osman, and Ismail (2009) state that banks name and reputation are strongly affect customer selecting a bank. They investigate that reputation and image factor are demonstrated as one of the important criteria in the banking selection decision.

Literary Analysis Of Robert Frosts Mending Wall - 1031 Words

To build a wall â€Å"Mending Wall† is a poem written in Robert Frost’s second book of poetry, â€Å"North of Boston†. This poem tells a story about the so called crucial part of every piece of property, a fence, and the advantages and disadvantages that seem to come with having a fence in your property.This poem involves two neighbors who hold opposite answers as to weather the wall should stay or go. Though the speaker presents himself as an enlightened person and his neighbor as a foolish prisoner of outdated traditions, the poem itself exposes the speaker as quite narrow minded and ends up revealing the actual value in the traditions he dismisses. Robert frost is showing the distinction between two different lifestyles within the†¦show more content†¦He expresses that is healthy for them to separate and keep them from intertwining their lives together. The speaker believes in his argument of doing away with the wall. He even believes that mother nature agrees wit h him as well and puts disasters their way on purpose. The first couple lines of the poem explain it, â€Å"Something there is that doesn’t love a wall, That sends the frozen-ground-swell under it, And spills the upper boulders in the sun..† The two individuals are constantly having to repair a wall that is unnecessary to their property. It is unnatural to the both of them, yet they both come together to repair it as spring rolls around every year. The wall is actually bringing the two opposing neighbors together. It is an agreement to mend what is broken; the wall but also their relationship. Frost explains that the neighbors â€Å"meet to walk the line†. They are both coming together to repair the damage done to the wall. The wall is making them have a partnership they wouldnt have had before. The title â€Å"Mending Wall’ can be significant for literal and figurative reasons. Although there is a wall it is able to mend the two together by preparing th e wall. They both put in the same amount of effort and hard work to make the wall the best it can be.†We wear our fingers rough with handling them Separation is once again uniting. Although on opposite sides of the wall they have the capability of coming together as a team. In the beginningShow MoreRelatedStopping By The Woods Essay1012 Words   |  5 Pagesaspects of revelation. Exploration of self and the wider world is a multifaceted component, manipulated to be found in all aspects of life. Composers such as Robert Frost and David Wilkie incorporate these notions into their literary works. Robert Frost dexterously composed the poems Stopping by the woods on a snowy evening and Mending Wall to reflect the ambiguous nature of man’s interpretive expeditions. Similarly, David Wilkie adapts Titan’s 16th century ‘Supper at Emmaus’ to his 19th CenturyRead MoreUsing Denotative And Connotative Meanings LA Essay1298 Words   |  6 Pagesmake sure you hav e met the expected criteria for the assignment. When you have finished, submit your work to your teacher. 1. Effect of Connotative Meanings a. Find and record six examples of connotative meaning from Ronald Reagan’s â€Å"Tear Down This Wall† speech. Then note whether the word or phrase has a negative or a positive connotation and the effect Reagan was trying to achieve by using it. Type your response here: Germany in a gash of barbed wire has a negative connotation Concrete has positiveRead MoreLiterature and South Africa6676 Words   |  27 Pagesfunctioning semiotic system. In this essay, the poem Mending Wall by Robert Frost is going to be used to describe how meaning are produced by codes, by recoding and overcoding according to Lotman’s semiotic theory. It is necessary to define codes and the process of interpretation before one delves in the semiotic analysis of the poem Mending Wall. As defined by Structuralist, literary codes that matter in our analysis per se are the literary signs, their overdetermination that amount to differentRead MoreLiterature and South Africa6682 Words   |  27 Pagesfunctioning semiotic system. In this essay, the poem Mending Wall by Robert Frost is going to be used to describe how meaning are produced by codes, by recoding and overcoding according to Lotman’s semiotic theory. It is necessary to define codes and the process of interpretation before one delves in the semiotic analysis of the poem Mending Wall. As defined by Structuralist, literary codes that matter in our analysis per se are the literary signs, their overdetermination that amount to differentRead MoreLiterary Devices and Their Use in Poetry1875 Words   |  8 PagesLITERARY DEVICES AND THEIR USE IN POETRY The task set out in this essay is to examine the listed devices (accentuation, creation of hierarchies, shifts of accent, ambiguity, semanticisation and creation of relationship) of syntactic foregrounding, using examples from poems as illustration. The word ‘foregrounding’ when used in a literary context means to ‘make strange’. In other words poets use various literary and poetic devices in order to highlight a particular unit within a poem, in orderRead MoreRobert Frost : A New England Poet3698 Words   |  15 PagesRobert Lee Frost Known for being a New England poet Robert Frost was born in San Francisco, California on March 26th, 1874. Born to a New England father William Prescott Frost Jr. and a Scottish mother Isabelle Moodie who moved to the west coast from Pennsylvania after marriage (Bailey). Both his parents were teachers and poets themselves, but his father later became a journalist with the San Francisco Evening Bulletin (Bailey). Frost spent 12 years of his life growing up in San Francisco, until

10 Facts About Frogs

Frogs are the most familiar group of amphibians. They have worldwide distribution with the exception of the polar regions, some oceanic islands, and the driest of deserts. 10 Facts About Frogs Frogs belong to the Order Anura, the largest of the three groups of amphibians. There are three groups of amphibians. Newts and salamanders (Order Caudata), Caecilians (Order Gymnopiona), and frogs and toads (Order Anura). Frogs and toads, also referred to as anurans, represent the largest of the three amphibian groups. Of the approximately 6,000 species of amphibians, about 4,380 belong to the Order Anura.There is no taxonomic distinction between frogs and toads. The terms frog and toad are informal and do not reflect any underlying taxonomic differences. In general, the term toad is used to apply to anuran species that have rough, warty skin. The term frog is used to refer to anuran species that have smooth, moist skin.Frogs have four digits on their front feet and five on their rear feet. The feet of frogs varies depending on their habitat. Frogs that inhabit wetter environments have webbed feet while tree frogs have discs on their toes that help them grasp to vertical surfaces. S ome species have claw-like structures on their back feet that they use for burrowing.Leaping or jumping is used as a means for evading predators, not for normal movement. Many frogs have large, muscular back limbs that enable them to launch themselves into the air. Such leaping is rarely used for normal locomotion but instead provides frogs with a way of escaping predators. Some species lack these long muscular back limbs and instead have legs better adapted to climbing, swimming, or even gliding.Frogs are carnivores. Frogs feed on feed on insects and other invertebrates. Some species also feed on small animals such as birds, mice, and snakes. Many frogs wait for their prey to come within range and then lunge after them. A few species are more active and follow in pursuit of their prey.The life cycle of a frog consists of three stages: egg, larva, and adult. As the frog grows it moves through these stages in a process known as metamorphosis. Frogs are not the only animals to undergo metamorphosis, most other amphibians also undergo remarkable changes throughout their life cycles, as do many species of invertebrates.Most species of frogs have a large visible ear drum on each side of their head called a tympanum. The tympanum is located behind the frogs eye and serves to transmit sound waves to the inner ear and thereby keep the inner ear protected from water and debris.Each species of frog has a unique call. Frogs make vocalizations, or calls, by forcing air through their larynx. Such vocalizations usually function as mating calls. Males often call together in a loud chorus.The largest living species of frog in the world is the Goliath frog. The Goliath frog (Conraua goliath) can grow to lengths of 13 inches (33 cm) and can weigh as much as 8 lb (3 kg).Many frogs are at risk of extinction. Many frog species are at risk of extinction due to habitat destruction and infectious diseases such as chytridiomycosis.

Compare and Contrast Illegal Immigration - 1367 Words

English 100 Illegal Immigration’s Effect towards the U.S The United States is a country affected by illegal immigration. The term illegal aliens or what is most commonly known as illegal immigrants, the word alien is simply a person who comes from a foreign country. A much more accurate expression for these groups of individuals is the term illegal alien. The term illegal alien is a much more precise term because it deals with both undocumented aliens as well as nonimmigrant visa overstayers. Both terms illegal alien as well as illegal immigrant are used to describe individuals who have broken the law of our country to enter and work illegally. The majority of the immigrants who come to this country illegally are in search of the†¦show more content†¦This expansion of low cost labor pool assisted in increase money circulation. As mentioned in the article, â€Å"Should Labor Unions support an Immigration Amnesty?† The Comprehensive Immigration Reform Act of 2007, this legislation states that for the first time in 40 years, deviate from the long-held Americans have earned a middle class life style and Congress should be working to protect it not take it away. From an economic viewpoint many of these low paying jobs have also had to deal with being exploited and forced to work under harmful conditions. Although illegal immigrants are exploited in many ways, American citizens feel that illegal immigrants are the primary cause for the high rise in unemployment in the United States. However, many of our hard paying labor workers do not have to live in our country to compete with our citizens. Today many our jobs are being performed internationally in many countries. Also with many of our citizens struggling with their small business low paying, illegal immigrants are very beneficial to the economy. Illegal immigrants are well known for their low pay and hard work that they offer. Many of these illegal immigrants are willing to take jobs that many of our citizens would not consider working for. On the other hand not allowing for illegal immigrants to work, would not resolve the economic struggle of unemployment. The word amnesty is basically to forgive any offense that is againstShow MoreRelatedEssay On The Tortilla Curtain1098 Words   |  5 Pagesprinciple novel to compare the United States of America to. The novel itself discusses environmental destruction, illegal immigration, materialism, poverty, and xenophobia which parallel the country altogether. Throughout the novel, the audience learns about the two different lifestyles the Mossbachers and the Rincà ³ns live. As the novel is continued, a sequence of incidents and a discussion of these incidents arise about them. 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Employee Satisfaction in The Hotel Industry

Question: Describe the Essay for Employee Satisfaction in The Hotel Industry. Answer: Introduction This research proposal aims to analyze the extent to which communication management strategies impact on employee satisfaction level in the hotel industry. Equally, it examines important communication strategies that can be utilized to increase employee satisfaction as well as describing the gap in New Zealand hotel industries. According to Biswas (2009), communication openness is an essential element in enhancing employee satisfaction. In the study conducted by the author, it was clear that open communication between subordinates and supervisors increases employee satisfaction as well as organizational performance. Equally, Men (2014) substantiates this claim by arguing that as a central process, internal communication allows employees to create relationships, share information, construct organizational values and culture as well as make meanings. Likewise, strong internal communication is essential in creating positive staff attitudes including job satisfaction, organizational comm itment, building trust, enhancing positive relationship between employees and the organization as well as organizational identification (Zhang Venkatesh, 2013). Establishing a sense of trust and community via internal communication entails maintaining and establishing relationships between employees, supervisors, and the organization. Organizations through social exchange theory understand employee attitudes and workplace relationships. The theory posits that understanding social exchange relationships in the workplace is essential in providing significant insights into the correlation between employee engagement and internal communication (Mishra, Boynton Mishra 2014). It is so unfortunate that a majority of organization system are centralized, thus affecting the flow of information between managers and employees. For all these reasons, organizations in the hotel industry need to boost employee morale by putting in place open channel of communications. Besides, creating a supportive environment is crucial in promoting employee job satisfaction. Therefore, the purpose of conducting this research is to analyze the role of management in enhan cing employee satisfaction in Holiday Inn Hotel Rotorua in New Zealand. The primary focus will be on the various management communication strategies being utilized in this hotel to enhance the performance and loyalty of its employees as well as its competitiveness in the hotel industry. The independent variable in the study is communication strategies and the dependent variable is employee satisfaction. The type of communication strategies utilized by the organization greatly determines the level of employee satisfaction. However, there is the lack of adequate information regarding effective communication strategies that can be used to enhance employee satisfaction in the hotel industry. For this reason, the current research aims to address this gap by studying the communication strategies used by Holiday Inn, Hotel Rotorua in New Zealand to improve employee satisfaction. The study sample will comprise of employees working in various departments in Holiday Inn, Hotel Rotorua in New Zealand. Besides, it will take into consideration individuals from distinct racial backgrounds, ages, and occupy distinct positions in the organization. The study sample will answer various questions on their views regarding communication openness in the organization and how they think it affects their job performance. The obtained data will be presented in various themes and tables for easy interpretation. The Aim of Conducting the Above Research Internal communication plays an essential role in providing crucial information to employees in order to perform their jobs effectively. Getting accurate and timely information makes employees feel valued by the organization. Therefore, carrying out the research will provide significant insights on how employee productivity and morale is affected by the available communication channels and management style utilized in the hotel industry. Ideally, management styles and strategies as well as communication effectiveness affect the level of employee satisfaction, and subsequently their productivity. Research Questions Finding out the role of internal communication in enhancing employee satisfaction in the hotel industry Determining how hotels can utilize both upward and downward communication strategies to boost employee satisfaction To find out the role of management in promoting effective communication between employees and customers Research Objectives The primary objectives of the research are: To provide a detailed analysis of the types, methods, and channels of internal communication strategies utilized in Holiday Inn, Hotel Rotorua in New Zealand To figure out whether employees are satisfied with their jobs in relation to the communication strategies used, and how they intend to develop their careers To analyze the process and flow of communication in Holiday Inn, Hotel Rotorua in New Zealand To determine any gaps in the communication process that makes employees feel less satisfied with their jobs. Research Hypothesis Implementation of effective communication strategies in the hotel induustry results in positive attitudes among employees including job satisfaction, organizational commitment, and improved trust. Literature Review As a central process, internal communication allows staffs to establish relationships and share information. Karanges et al.(2014) consider internal communication as the foundation for contemporary companies. According to existing evidence, excellent internal communication is essential in creating positive attitudes among employees and consequently organizational learning, improved performance, and higher productivity. Various factors influence internal communication including enforcing an organizational culture that is more participative, diversity, and asymmetrical communication system. These factors are crucial in facilitating communication between employees and the management. Walandari and Burgess (2011) note that communication between subordinates and organizational leaders are the main aspect of the internal communication system because leaders are considered credible and preferred information sources by the staff. However, organizational leaders communication styles, communic ation competence, and communication behaviors influence the outcome of employees. For instance, managers have a tendency of utilizing their interpersonal interaction and organization system to persuade their subordinates. French, Bell, and Zawacki (2000) argues that the manner in which a leader distributes and gathers information is a source of power. For this reason, some organization managers hold information from their staff to render them powerless. Such an action from Malik and Goyal(2003) point of view jeopardizes employee commitment, input and motivation. For communication to be effective, trust must be nurtured between organizational leaders and managers. Zemguliene(2012) in his study concludes that trust plays an essential role in developing openness and effective communication between the management and employees; between management and trade union and between subordinates and superiors. The author also notes that open and effective communication improves job performance whereas trust helps in building stability, cooperation, and interpersonal relationship within the company. Various scholars highlight the importance of communication openness in boosting staffs job satisfaction. For example, Bryne and LeMay(2006) suggests that there is a connection between superiors and subordinates job satisfaction, pay and promotion satisfaction and communication openness. Overview of Internal Communication in the Hotel Industry According to Proctor and Doukakis (2003), staffs in the hotel industry are mandated to communicate effectively to their clients. However, possessing effective communication skills requires workers in the hotel industry to exhibit strong communication skills. Failure to communicate effectively with customers jeopardizes the performance of the hotel business. Communication in the hotel industry is not only limited to customers but also effectively communicating inventory and sales reports with various departments (Sarangi Srivastava, 2012). Therefore, a majority of organizations in the hotel industry make use of both downward and upward communication strategies to improve employee job satisfaction and customer service. Accordingly, they make use of a wide range of communication techniques including memos, social media sites,bulletins, press releases, CDs and newsletters to pass crucial information to both employees and customers (Xiaojun Venkatesh, 2013). The use of social media site s such as facebook provides instant communication between employees and managers. Additionally, it allow employees to air their grievances and take part in the decision making process regarding issues affecting the organization. This in turn results in employee satisfaction and productivity. However, Diercksen et al.(2015) note that poor use of social media in the organization can take away employee value especially when staffs channel most of their time chatting with friends rather than marketing the organizations. In a study conducted among the United Kingdom employees, it was evident that staff spends about 40minutes on a single day surfing the internet. This time is used for personal issues rather than work, hence reducing their productivity. Downward communication refers to the flow of information from the top management to the subordinates (Yan, 2011). It is the upper management that is required to initiate downward communication. Through these communication strategies, it becomes easier to assign tasks, give orders, and provide directions and instructions. Downward communication strategy is also utilized to identify problems that require immediate attention, inform staff of job policies and procedures, and offer employees with feedback regarding their job performance (Hall, 2016; Keyton et al., 2013). Ideally, downward communication is essential in telling employees what is expected from them and how they are performing in regards to achieving organizational objectives. In terms of satisfying the needs of employees, it is important that they obtain accurate and sufficient information about their jobs and the overall performance of the organization. According to Yan (2011), there are six main areas that employees expect to know about from the organization top management. These areas include what their jobs entail, their performance, if the organization really cares about them, how their department is performing, the future of their organization and what they need to do to help the organization in realizing its objectives. Research also indicates that it is essential for the organization management to communicate why certain decisions are made. It is so unfortunate that a majority of managers fails to inform employees on what is going on in the organization because they consider it unnecessary. However, research indicates that explaining to employees what is going on in the organization improves their support for and commitment to company objectives and goals (Abdullah Antony, 2012). In addition to downward communication, it is also important for the hotel industry to also invest in upward communication. The primary objective of upward communication is to inform managers about subordinates feelings and their concerns in the workplace (Abdullah Antony, 2012). Through upward communication, supervisors and managers can obtain important feedbacks regarding problems and changes in a project as well as creative ideas on how to boost profits and customer satisfaction. For all these reasons, the organizations in the hotel industry should promote both downward and upward communication strategies to enhance job satisfaction and improved performance. Summarized Individual Studies According to a study conducted by Quirke (2005), the hotel industry just like any other organizations requires effective communication to minimize costs and enhance employee job satisfaction. The author also notes that effective communication networks are crucial in sharing best practices, raising standards, and developing cohesive teams. Accordingly, internal communication practices in an organization are essential in staff engagement and improved productivity. In another study conducted by Abdullah and Antony (2012), to enhance employees job satisfaction, effective and strategic communication is essential in disseminating proper, accurate, and timely information to organization staff. The author also found out that horizontal communication, top-down communication, and bottom-up communication improves the relationship between the hotel and its employees. Through effective communication strategies, both the staff and the public are informed of the decisions and events that affect the productivity and the operation of the hotel. To realize the benefits of communication, it is important for the organizations in the hotel industry to sustain and nurture a systematic flow of relevant, timely, and credible information. Besides, the hallmark of effective communication is clarity because without it, employees become complacent, confused, and in some instances chaotic (Abdullah Antony, 2012). The author also argues that the vital role of employees in the communication process is only acknowledged if they have the support, tools, and capability to accomplish their tasks which consequently results in enhanced job satisfaction. The function of communication in the hotel industry is to establish mutual understanding between the staff and the upper management and vice versa. Besides, using and determining the right methods, channels, and internal content improves connectedness and understanding among employees regarding the hotel events and corporate goals. Research Methodology The research design for my study is mixed study design also known as triangulation. The reason for choosing this study design is because it permits the study participants to respond to questions from multiple perspectives. It also makes sure that there are no gaps in regards to the data or information obtained (Bryman Bell, 2015). Since mixed methodology is an integration of qualitative and quantitative approaches, when one of the approaches fails in providing the required information, the other one complements it. For selecting study participants, I will make use of snow-ball sampling because it will help in interviewing staffs working at different departments in Holiday Inn, Hotel Rotorua. Advantages of Qualitative and Quantitative Research Design As an exploratory research, qualitative research is used to gain a better comprehension of the underlying motivations, opinions, and reasons behind a research. It also provides significant insights into the research problem and aids in the developing hypothesis or ideas crucial for quantitative research. Quantitative research, on the other hand, quantifies the study problem by generating data or numerical information that is changed into useful statistics. For the study, questionnaires will be utilized to obtain in-depth information from the study participants. A questionnaire refers to a set of written or printed queries used in a statistical study or survey. The benefits of using questionnaires include permitting the collection of data in a cost effective manner from a large number of people; it is practical, and the results are easily quantifies using a software package (Bryman Bell, 2015). The use of questionnaires will provide study participants with an opportunity to provide t heir viewpoints regarding the subject under study. A likert scale (1-Strongly Agree; 2-Agree, 3-Undecided, 4-Strongly Disagree and 5-Agree) will also be utilized to rate employees level of satisfaction in regards to the communication strategies used by the organization. Snow-ball sampling Snow-ball sampling is the best method for my study. Through this method, I will be able to sample employees from different departments in the company under study. As such, I will be in a position to acquire detailed information regarding the management strategies utilized to enhance their performance and whether the communication strategies in place are effective. Projected Findings The projected findings are that communication, both upward and downward communication plays an essential role in enhancing employee satisfaction and reducing turnover in the organization. For this reason, it is the responsibility of organizational leaders to invest in various communication channels where employees can air their grievances and the management responds to their queries. Additionally, through communication, employees can add value to the company services and products as well as share their creative ideas. Descriptive analysis tool will be utilized to find the relationship between independent and dependent variables. Through this tool, summaries about the measures and sample used will be outlined. Additionally, it makes use of simple graphics to analyze data obtained from the questionnaires. Conclusion Conclusively, based on the above research, it is evident that the projected findings emphasize the importance of strategic communication in enhancing employee and organization performance. The use of both upward and downward communication strategies are crucial in making employees committed towards realizing the organizational objectives and making them satisfied. Poor communication in the industry also results in confusion, chaos, and reduced productivity. For this reason, it is important for managers in the hotel industry to invest in communication strategies such as upward, downward, and horizontal communication strategies that motivate their workers and in turn enhances the experience of customers in the industry. The potential users of the study findings are managers and leaders in various industries who wish to enhance the morale of their employees and enhance their competitiveness in the industry. For instance, the study findings aim to provide the target audience with crucial information on the role that leaders play in promoting transparent communication. Additionally, the paper provides significant insights on how effective communication in the organization promotes job satisfaction and performance of the staff. Through the research, the target audience will gain significant insights on the importance of having in place a decentralized system and investing in various communication channels. However, the outcome of organization effectiveness greatly depends on the integrity, transparency, accountability, consistency, and fairness of leaders. The study is characterized by various limitations that should be considered in future research. To start with, the research is only limited to employees working in the hotel industry. For this reason, future studies should compare organizations from distinct industries. Secondly, the information for the research target employees from various departments rather than also taking into account the perspective of the managers. Therefore, future research should also consider organizational leaders perspective so that obtained findings can be generalized to the whole population. Despite the fact that the study enhances the target audience comprehension of the connection between employee outcomes, internal communication, and leadership, it does not incorporate a wide range of data collection methods including the use of participant observation, focus group and documentary analysis. The study is limited to interviews and questionnaires. For all these reasons, studies in the future should util ize samples from various cultural settings and organizations rather than limiting themselves to one sector and culture. A wide range of qualitative research techniques should be used to provide contextual, in-depth, descriptive, and detailed understanding of the subject under study. References Abdullah, Z. Antony, C.A.(2012).Perception of Employees on Internal Communication of a Leading Five Star Hotel in Malaysia. Asian Social Science, 8(2),17-26. Bryman, A., Bell, E. (2015). Business research methods. Oxford: Oxford Univ. Press. Diercksen, M., DiPlacido, M., Harvey, D., Bosco, S.(2015).The Effects of Social Media in Todays Workforce. Retrieved from, https://www.nedsi.org/proc/2013/proc/p121102007.pdf French, W.L., Bell, C.H., Zawacki, R.A.(2000). Organizational Development and Transformation: Managing Effective Change. Boston, M.A: Irwin McGraw-Hill. Hall, A. (2016). Exploring the Workplace Communication Preferences Of Millennials. Journal Of Organizational Culture, Communications Conflict, 2035-44. Karanges, E., Beatson, A., Johnston, K.Lings, I.(2014). Optimizing Employee Engagement with Internal Communication: A Social Exchange Perspective. Journal of Business and Marketing Management, 7(2),329-353. Keyton, J., Caputo, J. M., Ford, E. A., Fu, R., Leibowitz, S. A., Liu, T., ... Wu, C. (2013). Investigating Verbal Workplace Communication Behaviors. Journal Of Business Communication, 50(2), 152-169. doi:10.1177/0021943612474990. Malik, K., Goyal, D.P.(2003). Organizational Environment and Information Systems. Vikalipa, 28(1): 6-74 Men, L.R.(2014).The effects of Authentic Leadership on Strategic Internal Communication and Employee-Organization Relationships. Journal of Public Relations Research, 26, 301-324. Mishra, K., Boynton, L., Mishra, A.(2014). Driving Employee Engagement : The Expanded Role of Internal Communications. International Journal of Business Communication,52(2), 183-202. Proctor, T. Doukakis, J.(2003). Change Management: The Role of Internal Communication and Employee Development. Journal of Communication, 8(4), 268-278. Quirke, B. (2005). Building an internal communication network. Strategic Communication Management, 9, 14-17. Sarangi, S. Srivastava, R.K. (2012). Impact of organizational culture and communication on employee engagement: An investigation of Indian private banks. South Asian Journal of Management, 19(3), 19-33 Walandari, M.P. Burgess, J.(2011).The Linkage Between Trust, Communication Openness in the Workplace, and Employees Job Satisfaction: An Indonesian Case Study. Employee Relations Record, 11(2),56-74. Xiaojun, Z. Venkatesh, V. (2013). Explaining Employee Job Performance: The Role Of Online And Offline Workplace Communication Networks. MIS Quarterly, 37(3), 695-A3. Yan, W.(2011). The Role Of Communication In Enhancing Employees Organizational Commitment: Exploring The Relationship Between Social-Emotional Oriented Communication, Work Oriented Communication And Organizational Commitment In China. Retrieved from, https://www.diva-portal.org/smash/get/diva2:600000/FULLTEXT01.pdf Zemguliene, J.(2012). Relationship Between Job Satisfaction and Employee Behavioral Intention Toward Work Performance: Mediation Effect of Communication Content. Organizational Management Journal, 2(5), 1392-1142. Zhang, X. Venkatesh, V.(2013). Explaining Employee Job Performance: The Role of Online and Offline Workplace Communication Networks. MIS Quarterly, 37(3), 695-792.

Goodman Fielder and Marketing Strategy-Case Study

Question: Discuss about the Goodman Fielder and Marketing Strategy. Answer: Introduction The assignment has taken Goodman Fielder limited for describing the marketing plan. It deals in food products in New Zealand, Australia. The assignment gives an overview of situational analysis and market analysis of the company (Goodman fielder, 2016). Situation Analysis Internal environment Vision of the Goodman fielder limited is to be one of the most leading and innovative company in local food. The mission statement of the company is to create the food which people love. The main objective of the company is to create a long term value for its stakeholders. The organizational structure of the company consists of chief executive officer; deputy chief executive officer. The organization culture of company gives an equal opportunity to all its employees so to make them realize their career potential (Goodman fielder, 2016). The company has major competition with National Food Ltd, George Weston Food Ltd, and Nestle Australia Ltd. The company has competitive advantage in its distribution network. Goodman Fiedler has an extensive and well established distribution network. The company has core competency in Bakery, Dressing, Dairy, and related products. One of the major core competency laid by the company is that it is very difficult for the competitors to imitate the companys strategy (The Australia business review, 2016). External environment The company impacted by political and legal factors in relation to tax policies. Taxation policies affect company by changes in income tax and Goods Services Tax. Besides this, company has to follow rules and regulations in regard to marketing and agriculture. In case of economic factors, company may face recession in respect to behavior of consumer and market conditions. Goodman fielder also faces social and cultural factors in respect of attitudes of the consumer in relation to health, well being and nutrition. Due to uncertain changes in the consumer buying pattern, it may seem very difficult to gauge the amount to be invested by the consumer on purchases. The company has technical advancement in having advanced equipment which are more innovative and would lead to decrease in cost. The new equipments with the company are able to provide more nutritious and healthier foods. However the company also faces environmental factors in which it got affected by the issues like global war ming and changes in temperature (Goodman fielder, 2016). The company had an issue of providing misleading information in relation to packed food items. The court has declared the company as providing information as misleading and deceptive. However the court had decided that if in case there is any future contract made by the company in a deceptive manner, the company will be found liable to the court (Allens, 2010). Competitive environment The company has a direct competition from Green manufacturers that is because of homogeneous packing and distribution strategy. As in 2011, the market share of the company got negatively affected because of aggressive competition from its competitors in terms of pricing and promotions strategy. However the company deals with its competitors by providing product differentiation. The company provides some value added services and focuses on differentiation strategy which makes it different from that of competitors. For example in case of chocolates the company focuses on providing more quality and increase in nutritional value of chocolates (Australian food News, 2015). The company has major competition in case of product mix with George Weston foods. As it makes some branded breads like golden, tip-top. In New Zealand the company has major competition with Fonterra brands which owns Anchor brand producing dairy products. In case of price mix the Goodman fielder has increased the prices of its dairy products. This has made the company increase in its revenue by 3%. The company has increase in the prices because it could not able to recover the input cost form the wholesale prices it used to charge (Goodman Fielder, 2014). In place mix the company has an advantage in distribution channel. As the company has a network with wesfarmers and Woolworths limited. Hence this has made easy for the company to reach at large market with less impact on pricing (Goodman fielder). In respect of promotion mix the company has a direct competition with green manufacturing enterprise. The green manufacturing enterprise is used to target the customers by offering online. By providing all the relevant information online, the company used to increase in its customer base. Goodman fielders market share got reduced because of aggressive pricing and promotional strategy in 2011. The Goodman fielder has earning per share of $-.21, revenue per share of $1.12 in 2014. In case of Goodman fielder profitability analysis it has negative operating profit margin of $-16.08% and gross profit margin of $35.11%. Besides this the company has total asset per share of $1.13 and book value per share of $0.58 times. While in comparison to George Weston, the company has operating profit margin of 4.22%, gross profit margin of 0.86%. The company has book value per share of 52.42 times (Goodman Fielder, 2014). Swot analysis Strength (S): the Goodman fielder levies at 1st or 2nd position in relation to all of its product categories. Weakness (W): the weakness with the Goodman fielder is that it has few market areas in emerging markets like Asia. The market share of the company is also not so effective. This is because of intense competition between the company and its major competitors (C Convenience and impulse retailing, 2015). Opportunity (O): the company has an opportunity to enter into frozen foods. The company can acquire certain product lines so to make strengthen its strategy (Goodman fielder, 2012). Threats (T): Goodman fielder has a threat in from increment in consumer in awareness regarding health issues. Besides this the company also faces threats from small customized bakeries and patisseries. As increase in consumer awareness regarding the health issues, the company must focus on increasing the nutritional value and healthy ingredients, as the company cannot restrain new entrants to enter in the market. But company can do so indirectly. If the company will focus on customized services and increase in the brand loyalty, as the company is very old to the market hence by producing at large scale, the company can achieve competitive advantage. This would help the company in becoming leader of the food industry and would be able to restrain the new entrants. Besides this Goodman fielder can position its products (bakery, dairy and processed foods) as high quality and healthy content (Stoppres, 2014). Marketing objectives The marketing objective of the company is to focus on its strength and opportunities to overcome its weakness and minimize the impact of threats over it. Besides this the company will focus on increasing the nutritional value in its products so to increase the brand image in the minds of consumers and increase in the percentage of loyal consumers. Marketing tactics The marketing tactic to be adopted by the company to target more consumers can be said as sales promotion. By influencing the potential customers, the sales of the company would be increased. The marketing strategies to be adopted by the company are that the company should divert its focus from price to product, brand equity and marketing of its products (Goodman fielder, 2016). Target market segments profile The company is segmented on the basis of demographic, psychographic, geographic and behavioral segmentation. The company has les market share in emerging regions like Asia. While in case of demographic segmentation, the company focuses on all consumers those are family, children, and youth. Hence it can be said that the company has targeted the mass market. In case of psychographic segmentation, the consumers perceive the company products as quality conscious and high in nutrition value, as the company is segmented into Australia and New Zealand markets majorly. However it can be said that the company is geographically segmented in Australia and New Zealand market. While in case of behavioral segmentation, the company is focusing in targeting the consumers by attaching the product with the behaviors of the consumer. Like in case of chocolates the company focuses on the color, nutritious ingredients. The companys targeted consumers are family, youth and children. The company has market majorly in New Zealand and Australia as it leads to maximum profits and generation of revenue to the company. Besides this, due to lack of domestic competition, company is able to generate better sales. Strategic Direction and Planning Marketing objectives It has been observed by the company financial data that the revenue has been increased by 27.9% in 2016. The profit after tax also got increase by 5.5% due to rise in sales; however the operating profit got increase by 9.3% in 2016. This shows a positive sign for the company. However the company has an objective to increase its sales and profits by increase in quality of the products. The marketing objectives of the company can be said as increase in product quality and increase in advertising. Product quality can be increase by nutritional value, and healthy ingredients. The company has an objective to increase its sales and for such, it needs to do advertising (Paley, 2006). Marketing strategies Porter five forces model Threat from new entrants: the company faces threats from entry of new entrants to the market. Threat from bargaining power of customers: the company should price its product and services as compare to its competitors, as the customer will purchase the product which is high in nutritional value and less in price (Ferell, Hartline, 2013). Threat from bargaining power of suppliers: however the company has good control over its logistics that is outbound and inbound logistics. The company must focus in restraining the suppliers with the company by incentives and allowances. Threat from substitute: the company faces threats from its substitutes due to increase in consumer awareness. Due to increase in preservatives and sweetness, the consumers are substituting the companys products from home made products. Threat from competitive rivalry: as the company has a cut throat competition with its rivalry firms in relation to prices. Hence the company should make strategies to increase the quality of its products by not affecting the price. Ansoff matrix Aggressive strategy The third strategy which can be adopted by Goodman fielder is aggressive marketing strategy. This is done to position the company in the market and to improve the image of the company in the minds of its customers. This can be done by massive advertising, conducting promotional campaign. The company is leader in domestic market; hence it can compete with the international competitors on the basis of providing quality in its products. Marketing Mix The 4Ps of Goodman fielder consists of product, price, place and promotion. Product: the company products consist of a large variety. As in case of biscuits the company deals provides variety in the form of flavors, colors, ingredients such as apricot chocolate, double chocolate, shortbread, peanut brownie and many more (CTI reviews). Price: the company strategy is to focus on increasing quality. But due to production at large scale and expertise in bakery products the company is able to price its products less like price of the biscuits is $3.29. While in comparison to its competitor Farm bake whose price is $4.29. Place: the company products are majorly offered in New Zealand market. Promotion: the company does not spend a large sum of money in promoting its products. Hence the impact is that the company lacks its presence over social media and less advertisement. Process: the process of company is designed in such a way that it leads to achievement of common goal, and it creates a positive environment so to make the employees understand about the systems and process. People: the company runs a program to educate and train its employees. In this program the rotations of employees are being done from their level of interest to other business function area. Physical evidence: the company provides a service of providing bakery products to its customers, which are high in nutritional value and quality. Tactics which company can adopt to achieve these marketing objectives are that, the company must engage in a sales promotion campaign, advertising through social media networking. The second tactic is that company must focus to increase its sales to increase the market share. Third tactic can be said as the company must plan for its pricing strategies so to better able to compete with its competitors. The forth tactic can be said that company must increase its distribution channel so that the consumers must be able to get the product from different channels. The fifth tactic is company should focus on nutritional value and qualitative aspect. The sixth tactic for company is increase in the service of the products that is company should focus on increase in sales after services, and innovation in packaging, process and storing facilities (Nargundkar, 2008). Implementation Control Internal communication plan The communication plan needs to be formed by the leader to provide the information in a clear, accurate manner. In case of Goodman fielder, the manager or leader should form an effective communication plan by conducting annual meetings, written communications, discussion over strategies related to production, quality, customer services and human resource. Activity: Goodman fielder must engage into promotional activities such as advertisement in TV, social media networking, Newspapers, free samples, billboards, and trade fair. This is required to be done by the company to make effective its marketing plan that is increasing its sales. The company can advertise its products on television, or advertising on pay per click on websites such as Google, Facebook, etc. The company would be requiring conducting massive advertising for at least 1 year. Responsibility: it is the responsibility of the company towards its consumers that is company should commit to its statement made in the activities. For such, the company would be requiring to recruit more employees. These employees would be responsible for majorly three responsibilities those are innovation, production, research and development, control activities. Inter department support: for making effective marketing plan, there should be correlation between the various departments of the company. All the departments in the company are related to each other. Timelines: after recruiting employees, the company would be requiring to provide them training. Hence in relation to Goodman fielder it would be requiring a two months training program in which the employees would be trained for the working of the company and the how it works would be described (Rogers, 2001). Indicative budgets: the budget for the company in activity, advertising and providing training and development courses is estimated at 2, 20, 000$ in total. The TV advertising is very costly hence the company would be requiring incurring 40000$. Social media advertising would cost about 20000$. While newspaper, free samples, fair show would cost about remaining money which is 10000$. The free samples to be provided in other markets would cost 20000$. The charges of billboards are 15000$. The company has also made promotional strategies by indulging into trade fair, which will cost 45000$. Indicative Budgets ($) Training development TV advertising Social media advertising Newspaper Free samples Billboards Trade fair 70000 40000 20000 10000 20000 15000 45000 Barrier to implementation: the first barrier to implementation can be said as intense competition, as the company faces a competition from its competitors as well as new entrants. The second barrier of the company can be said as target market. As the company has a less targeted market and it is focusing on New Zealand customers only. The third barrier of the company can be said as budget constraints (Goodman fielder, 2013). Control Goodman Fiedlers key performance indicators are revenue, as the company has able to increase 29%. Another indicator is increase in quality. The third key performance indicator is positive feedback and response from the customer. The fourth key performance indicator is management of finance and administration. Contingency plans of the company can be increase in the quality of the products. Due to increase in the consumer awareness regarding the product, the company faces a threat as it would lead to decrease in sales and loyalty from the brand. Besides this the company faces another contingency plan from its competitors, as the company set its prices either above its competitors or below the competitors price. Hence it is suggested that the company should set its prices at par from its competitors (Mitchell, 2015). Conclusion After analyzing the company marketing plan it can be said that by focusing on the qualitative aspects the target of the company can be achieved. Besides this it has been observed that the company is good at internal environment, but in case of external environment, its performance lacks due to competition and its weakness. Hence it is recommended that the company should focus on its strength and minimizing its weakness. References Allens,(2010). Intellectual property. Retrieved by https://www.allens.com.au/pubs/ip/fofapr10.htm Australian food News, (2015). Goodman fiedlers results reflecting difficult trading consitions Retrieved byhttps://www.ausfoodnews.com.au/2015/02/11/goodman-fielders-results-reflecting-difficult-trading-conditions.html C Convenience and impulse retailing, (2015) Bread prices to fall as Goodman fielder reaches agreement with supermarkets. Retrieved at https://c-store.com.au/2015/02/19/bread-prices-to-fall-as-goodman-fielder-reaches-agreement-with-supermarkets/ CTI reviews, Marketing strategies, contemporary approach, Cram 101 textbook reviews Ferell, O,C Hartline, M. (2013) Marketing Strategy, text and cases, Cengage learning Goodman fielder, (2012) Goodman fielder: shareholder meeting Auckland 28 February 2012. retrieved at https://nzx.com/files/attachments/153922.pdf Goodman fielder, (2013). Investing in the future, Goodman fielder annual review 2013. Retrieved athttps://www.rspo.org/file/acop2014/goodman-fielder-ltd/M-Policies-to-PNC-stakeholderengagement.pdf Goodman Fielder, (2014) Goodman fielder limited- preliminary final report and 2014 annual financial report. Retrieved at https://agrihq.co.nz/assets/198368.pdf Goodman fielder, (2016) The dream big graduate program. Retrieved at https://goodmanfielder.com/careers/grad-cadets-interns/the-dream-big-graduate-programme/ Goodman fielder, (2016). Benefits and rewards, accessed on 7th February, 2017. Retreived by https://goodmanfielder.com/benefits-and-rewards/ Goodman fielder, (2016). Welcome to Goodman Fielder. Accessed on 7th February, 2017, retrieved by https://goodmanfielder.com/ Goodman fielder. Goodman fielders competitors. Retrieved at https://goodmanfielder.weebly.com/competition.html Goodman firlder, (2016). Vision values. Accessed on 7th February, 2017. Retrieved by https://www.countrylife.com.au/index.php?q=node/104 Goodman, (2016) industrial evolution, Goodman annual report. Retrieved at https://www.goodman.com/-/media/Files/Sites/Global/Investor%20Centre/GMG%20Goodman%20Group/reports%20and%20newsletters/Annual%20Reports/20160928_annual_report_2016.pdf?la=en Mitchell, S. (2015).Goodman fielder CEO Chris Delaney departs as Willmar, first pacific take control. Retrieved byhttps://www.smh.com.au/business/goodman-fielder-ceo-chris-delaney-departs-as-wilmar-first-pacific-take-control-20150317-1m13mk.html Nargundkar, (2008) Marketing research 3E, Tata McGraw Hill Education, New Delhi Paley, N. (2006) the managers guide to competitive marketing strategies, Thorogood publishing, London Rogers,S,C. (2001) Marketing strategies, tactics. And techniques: a handbook for practitioners, Greenwood publishing group Stoppres, (2014). Goodman fielder wins august ad impact award, appoints ractive as digital agency. Retrieved at https://stoppress.co.nz/news/goodman-fielder-wins-august-ad-impact-award-appoints-reactive-digital-agency The Australia business review. (2016) https://www.theaustralian.com.au/business/business-spectator/mission-statement-impossible/news-story/5e67be80bf5c253c6a5ba0fecdc535f9

Starbucks Total Supply Network

Company background Starbucks is world’s number one coffee and coffeehouse company; it has outlets in more than 55 countries. Jerry Baldwin, Zev Siegl, and Gordon Bowker established the first outlet at Seattle, Washington on March 30, 1971 (Starbucks Corporate website, 2011). To maintain the leadership role, the company adopts an effective total supply network. This paper discusses the total supply network adopted by Starbucks.Advertising We will write a custom assessment sample on Starbucks Total Supply Network specifically for you for only $16.05 $11/page Learn More Total supply network In the hospitality industry, more specific in the coffee sector, the need to have an efficient supply of materials cannot be overemphasized. Starbucks adopts an integrated supply chain management where an internal department that pioneers the process; in the market, there are some coffee beans collection points managed indirectly by the company. The system aims at ensuring the company gets adequate supply of coffee and other material used in production at the right time, at an appropriate cost and quality. The company does not only fetch products in the United States where it has its head quarters, but it has diversified its team to coffee producing countries like in the East African countries where quality coffee is grown. To maintain good relations with suppliers, the company has a favorable buying price and bases the buying on the quality and the production method as adopted by the farmer. In countries like Ethiopia and Kenya, the company has implemented farmer’s education programs with the aim of facilitation the production of environmentally friendly coffees. Quality and efficiency in delivery of coffee beans and other material in the company has the main concern in the system. The company total supply chain has the following goals:Advertising Looking for assessment on business economics? Let's see if we can help you! Get y our first paper with 15% OFF Learn More Objectives SCM; Quantity goals: Adequate supply of materials in a company when they are needed Supply of quality materials for various purposes in a business at all times (quality objective) Supply of materials at a competitive price (price objective) (Ketchen Hult, 2006) They should be managed effectively for a smooth running of business. To ensure that all the goals have been taken care effectively, the company has outsourced some of the services. However, before outsourcing it ensures that the company outsourced has been vetted for integrity, transparency and reliability. Factors that have affected the organization’s decisions regarding which parts of the network to outsource or keep in-house When outsourcing the company considers the following: Costs The company outsources services which if provided internally would not be economical in cost and management. Risk Areas that are risky when outsourced are operated internall y; such areas include value determination and quality checks. The company’s warehousing and quality teams undertake the task on behalf of the company. Reliability and availability of an outsourcing company The outsourcing business has a number of players however, the rate of their reliability, varies. The company ensures that it uses the most reliable company operation in an economy. For example, it uses DHL and UPS Logistics Company to transport some commodities from or to other countries (Simchi-Levi, Kaminsky and Simchi-levi, 2007).Advertising We will write a custom assessment sample on Starbucks Total Supply Network specifically for you for only $16.05 $11/page Learn More How has the organization planned for the location of capacity? Starbucks has invested heavily in building and maintaining good supplier relations; the company is engaged in farmer’s empowerment programs and sets its prices slightly higher to its competitors’. T he approach ensures that the company has quality and adequate coffee supply throughout the year. Starbucks procurement department looks into five main areas aimed at building capacity within the system, the areas are forward logistics, reverse logistics, international logistics, inward logistics and outwards logistics (Starbucks Corporation, 2010). References Ketchen., G. and Hult, T.M., 2006. Bridging organization theory and supply chain management: The case of best value supply chains. Journal of Operations Management, 25(2),pp. 573-580. Simchi-Levi, D., Kaminsky, P. and Simchi-levi, E., 2007. Designing and Managing the Supply Chain. New York: Mcgraw Hill. Starbucks Corporation.,2010. Starbucks and Fairtrade Labelling Organizations International (FLO) Announce Next Step in Commitment to Small-Scale Farmers Web. Available from  https://stories.starbucks.com/ . Starbucks Corporate website.,2011. Starbucks Web. Available at  https://www.starbucks.com/ . This assessment on Starbucks Total Supply Network was written and submitted by user Francisco Harrell to help you with your own studies. You are free to use it for research and reference purposes in order to write your own paper; however, you must cite it accordingly. You can donate your paper here.